Privacy Policy | DUVI Estates

Last Updated: 14 April 2025

Welcome to DUVI Estates Limited. We are a property and estate agency based in Scotland, committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you interact with our website, https://duviestates.co.uk, or use our estate agency services.

1. Who We Are

DUVI Estates Limited is a professional estate agency in Edinburgh, Scotland, offering property valuations, sales, and personalised property services across Fife, West Lothian, Midlothian, Clackmannanshire, and surrounding areas.

We are fully compliant with UK GDPR and Data Protection laws.

2. What Personal Data We Collect

When you use our property services or visit our website, we may collect the following personal data:

  • Full name

  • Email address

  • Phone number

  • Home address

  • IP address and location data

  • Cookies and browsing activity

3. How We Collect Your Data

Your data may be collected through:

  • Online valuation request forms

  • Contact or enquiry forms

  • Newsletter sign-ups

  • Direct phone calls or emails

  • Cookies and tracking technologies like Facebook Pixel and Google Analytics

  • Third-party tools like payment processors or identity verification platforms

4. Why We Collect Your Data

We collect and process your data to:

  • Provide accurate property valuations and estate agency services

  • Respond to enquiries or follow up on your property interests

  • Comply with legal and regulatory obligations (e.g. Anti-Money Laundering checks)

  • Send relevant property updates or offers (with your consent)

  • Improve user experience through analytics

  • Deliver customer service and technical support

5. Who We Share Your Data With

Your personal data may be shared with trusted third parties, including:

  • Legal and financial professionals involved in property transactions

  • Email and marketing platforms (e.g., Mailchimp)

  • Analytics providers (e.g., Google Analytics, Facebook/Meta Ads)

  • CRM and website hosting services

Some providers may process your data outside the UK or EU. We ensure all international transfers comply with data protection laws.

6. Your Privacy Rights

Under UK data protection law, you have the right to:

  • Access the personal information we hold

  • Correct or update inaccurate data

  • Request deletion of your data (subject to legal retention requirements)

  • Opt out of marketing communications

  • Restrict or object to certain types of data processing

To exercise your rights, email us at contact@duviestates.co.uk

7. Data Retention Policy

We keep customer data for up to 10 years, in line with property transaction record-keeping requirements and tax regulations.

8. How We Protect Your Data

DUVI Estates uses secure servers, encryption, and access controls to safeguard your personal information. We take your privacy seriously and implement measures to prevent unauthorised access or misuse.

9. Cookies and Tracking

Our website uses cookies to:

  • Track site usage

  • Analyse performance

  • Deliver personalised property ads

Third-party tools used include Facebook Pixel, Meta Ads, and Google Ads. A cookie banner allows you to manage your preferences upon visiting the site.

10. Updates to This Privacy Policy

We may occasionally update this policy to reflect changes in the law or how we operate. Major updates will be communicated via email.

11. Contact Us

Have questions about our Privacy Policy or data practices? Contact us at:
📧 contact@duviestates.co.uk